Frequently Asked Questions!
1) I want to join a course! Can I start next week?
A: Courses run year round. We take bookings all week long subject to availability. Take a look at our Courses!
2) How do I register for a course?
A: Feel free to contact us on info@amlanguage.com, by phone on +35621323242 and online through chat on our website www.amlanguage.com or through our facebook page. You can also book through an agent.
3) How will I be placed into a level?
A: A link to our placement test will be sent to you to complete online. Once you have completed it, the results will be sent to our tuition office and you will be placed into a class appropriate for your level. Our sales team will then email you the level and your timetable. It is important to complete the test as soon as possible so that your timetable can be confirmed before you arrive in Malta. If you do not complete the test before you arrive in Malta, you will lose time on your first day taking the test and may not get the lesson times you prefer.
4) What happens on my first day?
A: If your lessons begin in the morning then there will be a Welcome Meeting at 0830 am before your lessons or at 1230 pm if your lessons begin at 1 pm. The Welcome Meeting happens every Monday in which you are introduced to the school, the director or studies and the Activity Coordinator.
5) Do I need to bring any materials with me?
A: No. We provide every student with course materials. It is advisable to bring your own stationary such as notebooks and pens.
6) Is the school and the accommodation close to each other?
A: Our shared apartments are within walking distance( max: 10 minutes) of the school. We also use hotels and host families in the Sliema area (max: 30 minutes walk).
7) Do I have to book accommodation and transfers through the school?
A: No, not necessarily. The school offers accommodation and airport transfers but you are free to book as you wish.
8) If I book accommodation and transfers with the school, what is the procedure?
A: On the day of your arrival you will be welcomed by our airport representative who will guide you to your taxi. You will be dropped off at your accommodation.
In the case of our shared apartments, our Check-in representative will accompany you and explain our rules and guidelines and will be very happy to answer any of your questions.
9) Do I need a VISA? What do I need to do to apply?
A: Firstly, you can check on this website to see if your country is listed. VISA required countries. Please feel free to e-mail us on info@amlanguage.com for any clarifications and more info. Our school will help you with your VISA application.
11) At what time do lessons start?
A: We offer morning, afternoon and evening lessons subject to availability. Morning lessons begin at 9.00 am, afternoon lessons begin at 1.00 pm and evening lessons begin at 17.00
12) How many students are there in class?
A: This depends on the course that you choose. The maximum amount of students in a class is 12 for Adult classes while for teenagers it is 15.
For more info follow this link: Courses
13) Can I change my course to an exam class?
A: Yes. Depending on availability. For our exam classes students must be at least at Intermediate Level. Take a look at our exam options: Exam Courses
14) What kind of free time activities do you offer?
A: Free time activities are seasonal. Our school organises activities to suit all ages and tastes all year round. We visit historical places, go on hikes, take day trips to the sister islands of Gozo and Comino, BBQs, parties and much more.
15) Can I book accommodation without lessons?
A: Yes. You can book our accommodation separately without any lessons. Please take a look at our accomodation prices.
16) What do Half Board and Full Board mean?
A: Half Board or HB means Bed, Breakfast and Dinner at the hotel while Full Board or FB includes Lunch as well. (This is normally a packed lunch given by the hotel or by AM Cafeteria)
17) How much money do I need to bring with me?
A: For one week you should bring at least 75 Euro to pay for food, bills and activities. It is advisable to bring more especially if you would like to travel around freely and pay for refreshments or entertainment. Click here for some prices to help guide you.
18) Are credit cards accepted in Malta?
A: Yes all Visa, Electron, Plus, Mastercard, Cirrus, Solo, Maestro cards, American Express and Diner’s club are accepted at all ATM’s in Malta. Debit Cards are also accepted as long as they have been activated for International use.
Most restaurants and large shops will accept credit cards. You will need cash money for most small purchases and from purchases made from smaller shops.
19 ) Can I exchange money?
A: Most banks offer an exchange service. There are also independent bureaus around Sliema in the vicinity of the school.
20) Is the school accredited by any organisations?
A: Our school is an accredited FELTOM school and is also accredited by the eltCouncil. Check our accreditations here!
21) Do you offer courses for teenagers or children?
A: Yes we do! We have courses for Teens aged 12 to 17/18 years old and Kids courses aged 8 – 11 years of age. Please check our courses here !
22) Does this mean that my young kids will be mixed with 18 year olds?
A: No, we divide children into two groups Teens: 15 – 17 and Young Teens : 12 – 14. Young Learners 8 – 11 will be grouped together.
23) Where is the closest Airport?
A: Malta has only one Airport in Luqa. We offer a transfer service in which our representative will come to meet you at the airport and make sure that you find your taxi and get on your way to Sliema as quickly as possible.
24) Does Malta have public transport?
A: Malta has an extensive bus system which runs from early in the morning to around 11pm with some night buses. To know more about prices and ticket options click here.
25) Do I need insurance?
A: This is optional. If you wish you can book your own insurance or book your insurance through us. We do recommend coming to Malta with insurance especially if you’ll be staying here for a few weeks.
26) Is there a cancellation policy?
A:
More than 28 days’ notice: 25% of your total cost as a cancellation fee.
28 to 13 days notice: 50% of your total cost as a cancellation fee.
Less than 13 days notice: the full price will be charged.
No refunds are given after commencement of the respective English course, accommodation or any other service. No changes will be allowed to make up for refunds in the case of any cancellations.
In case of a student visa refusal, AM Language will charge 120.00 Euro cancellation fee. This will cover registration, placement and other administration charges. In case of cancellation due to Visas for less than 7 days notice, the normal cancellation policy above applies.
Any changes to confirmed bookings will be considered as cancellations, therefore cancellation policies will apply. Where possible AM Language will try to be flexible subject to availability and any such changes will incur a cost of 50.00Euro administration expenses
Please Check our Policies for more information.
